- January 17, 2023
A.R.C.E.
KPIs are key performance indicators, i.e. activity and productivity indicators. This makes it possible to monitor and adjust the various processes on which the business is built. First of all, specialists must clearly understand the development goals of both the contact center in general and the specifics of the project they are working with. Therefore, […]
- January 10, 2023
- A.R.C.E.
As a company that has implemented more than 600 projects over 15 years, the A.R.C.E. from her own experience studied various aspects of the organization of contact center work. We’ve highlighted strategic measures that will help improve contact center performance, so read on for more. What is needed to improve efficiency? Since the trend of […]
- January 3, 2023
- A.R.C.E.
For today’s business, flexibility is a necessity, and remote work is the new norm. Now more and more companies are delegating part of their functions to outsourced professionals, that is, trusting certain specialists to perform important and in-demand work remotely. Among the advantages of this format is that you can invite talented specialists, no matter […]
- December 27, 2022
- A.R.C.E.
The work and professional skills of contact center agents and managers greatly influence the attitude of customers toward the company, so it is extremely important to approach the selection of specialists for these positions responsibly. If the agent must be polite, and competent in the goods or services offered by the company, as well as […]