- December 19, 2022
A.R.C.E.
In every company, sooner or later, the question arises about how to better organize communications with customers and improve service/customer support. And often the involvement of the contact center is the optimal solution. However, the success of a company and the quality of its services depending on the people who work there. And to effectively […]
- December 13, 2022
- A.R.C.E.
A well-prepared project is a 50% guarantee of its successful completion and implementation. Every project, regardless of the size and the field in which you will conduct it, has a life cycle: the time from the beginning of the project to its completion. Therefore, to implement a successful project, it is necessary to carefully consider […]
- December 6, 2022
- A.R.C.E.
Artificial intelligence (AI) is one of the biggest trends in contact centers in recent years, as it is gradually introduced to speed up and improve efficiency. In 2019, 76% of contact centers said they plan to invest in AI solutions within the next two years. Additionally, 57% said they are testing the use of AI […]
- November 30, 2022
- A.R.C.E.
A script is an important working tool for a contact center that helps direct communication with customers in the desired and productive direction. That is, this is a sample script of a conversation or message. Its purpose is to make the process of processing the request not only fast, but also efficient, and to provide […]