- February 15, 2023
A.R.C.E.
How much do new contact center teams learn about themselves from stereotypes? So we want to debunk a few myths we’ve come across and tell you how it is. Myth 1. A contact center is an unnecessary expense The work of the contact center is aimed at retaining customers and increasing the loyalty of the […]
- February 8, 2023
- A.R.C.E.
Telemarketing is the sale of goods and services by telephone. There are opinions that telemarketing has already “lived out” its time, but it is still used by companies, and it is also in constant technological adaptation. Telemarketing is one of the effective tools for an individual approach to the client’s needs. For example, it helps […]
- January 31, 2023
- A.R.C.E.
During a telephone conversation, contact center agents face a difficult task — to be able to listen to a person, maintain the pace of the conversation, help solve their request, and not provoke or resolve a difficult situation. Moreover, do not forget that the conversation should not be delayed, but should be finished on time. […]
- January 24, 2023
- A.R.C.E.
There will always be a certain percentage of customers who, for various reasons, will stop using the company’s products or services. Learn more about why this happens and what to do about it. Why do customers leave? To solve this problem, you must first understand the reasons for this decision and the customer’s behavior. There […]